Escalate Your Concerns through Our New 24/7 Platinum Customer Service Department
We would like to be sincere in recognizing the seriousness of maintaining superior service standards in all aspects of your Owners Corporation. Here at Platinum Strata our strategy is to make a commitment to solving ALL issues that remained unresolved.
Understanding your experience with Platinum and its team is important to us and will help us to improve our service levels.
How are your concerns investigated?
As soon as we receive your concern (through our online concierge, Customer Service email, or on the service hotline) you will receive acknowledgement from us that your communication has been recorded and be provided with a reference number to assist in tracking your issue.
Our customer relations officer will be directly responsible for keeping you up to date on the progress of your concern. They will contact you to discuss further if agreeable to you for more information.
How long will it all take?
At Platinum, our goal is always to address your concern immediately. If your issue does not have an immediate resolution, we typically will resolve all issues within 2 working days. You will still be updated of the progress by a representative of our senior management team.
Authorisation and Privacy
Please rest assured that unless otherwise notified. We intend to maintain your privacy as a part of Customer Service Policy. This is then authorised and directly under the guidance of the managing director of Platinum.
Where to reach us?
This is the best way to lodge any concerns you may have by email, phone or mail with one of our Customer Relations Managers.
By Email
Email : admin@platinumscm.com.au
By phone
Calling Customer Relations Manager direct on 0407 452 559
By mail
c/o Customer Relations Manager
Platinum Strata Community Management
PO Box 23266, Docklands, VIC 8012
Feedback
We also want to be proactive about solving ALL your concerns and obtaining your feedback from time to time.